If for some reason you are not satisfied with your purchased, we will refund you; however, you must send your purchase back within 10 days of the original shipping date. Be sure to include a detailed explanation as to why you are unsatisfied as well as your receipt. There are no exceptions to the return policy.
If you find that you are not satisfied with your order, we prefer that you contact us directly so that we can help fix the problem. We prefer to do exchanges rather than returns and will even offer you something a bit more expensive than the piece you'd like to exchange to make sure you are very happy with our stellar customer service! You can find our contact information under Contact.
In the event you break your necklace and it is a reparable break, please email our headquarters at Heather Gardner describing the problem. If it is determined that the break is in fact a simple repair, you can send back the necklace including $4 uninsured or $10 insured for returned shipping and your necklace will be fixed free of charge. If your necklace is determined to be more than a simple repair, we will email you an estimate for repair.
You can send us an email via our contact form here.